Norpro 5207 Glass Citrus Juicer Review

The Norpro 5207 Glass Citrus Juicer arrived damaged, with 2 cracks at either side of the pouring lip. The company who sold me the Norpro 5207 Glass Citrus Juicer, i.e., BicSuperStore, took several days, with reminders from me, to get back to me about this damaged item.
However, when their customer service did get back to me, they couldn't seem to understand my request; which I'm copying and pasting our email interaction [below], so you can se how ridiculous it was.
I said:"I'm assuming that it's very unlikely that it would arrive damaged again, i.e., with cracks in it, the second time. Therefore, if you could reship it, that would be great."
To which the customer service Rep at BicSuperStore said: "just to clarify you are replying that you want us to reship it. In your email you say it is unlikely to get it undamaged. please clarify"
Then I replied: "I'm sorry for the misunderstanding; but what I said was that it's unlikely to come damaged this time [that you re-send it]."
In other words, I apologized for the customer service Rep's total misunderstanding of what I said, just to keep the peace and to get the replacement item.
BUT I also found that the Norpro 5207 Glass Citrus Juicer is NOT appropriate for large lemons, i.e., the cone is too small.
Therefore, next time, I will buy a larger [and more expensive] glass citrus juicer.
So, in the description of this item, it should say that it's only appropriate for juicing small lemons.
To sum up, both disappointing customer service AND a disappointing product.But next time I will buy the more expensive version of the citrus glass juicer, with a larger cone.I got what I paid for by going with the cheaper version, unfortunately.
Lesson learned.

Click Here to see more reviews about: Norpro 5207 Glass Citrus Juicer

Product Description:
Juicer is skillfully designed, exceptionally functional, and durable. 2 cup glass juicer. The juicer can squeeze fruits and vegetables and has a lip for pouring the juice into a container.

Buy cheap Norpro 5207 Glass Citrus Juicer now